Exchanges and Returns

First and foremost, I want you to be happy with your purchase.
You do not need a return authorization to exchange or return an item assuming it MEETS THE GUIDELINES BELOW. Just send me an email describing the reason for the return/exchange. Once I confirm your request, ship it back to me, and I’ll process your request.

I find that the vast majority of my customers do not elect to return or exchange their items, so I have elected to pass along quality products at the most competitive prices I can by not paying for return shipping on returns and exchanges

Exchanges
We accept exchanges for UNOPENED/UNUSED items within 14 days of delivery.  Seals must not be broken or tampered with.  If you would prefer a different product ~ please ship the item back to the address below and include a note letting me know what you would like in exchange. Items being sent back to us should be shipped via USPS Priority Mail, and it’s suggested you keep your tracking number handy until you know we’ve received the item.

Returns
We Accept returns for UNOPENED/UNUSED within 14 days of delivery. Seals must not be broken or tampered with.  All items should be returned to the address below in saleable condition. Upon receipt, refunds will be applied to the original form of payment. Please allow up to 30 business days for the full processing of your return (minus original shipping costs).  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please send all returns or exchanges via USPS, with the original packing slip/receipt to:

Kat’s Creations, LLC

427 Golf Rd.

Lapeer, MI  48446

Shipping Policies

My goal is to get your products to you as quickly as humanly possible.
Products are shipped from Lapeer, Michigan.  I do not offer international shipping at this time.

Additional Policies

All of our handmade Bath & Body products are scented. If you require an unscented Bath & Body product, please send us an email with a description of what you would like to order. There may be a minimum order quantity.

Non-Returnable Items
Unfortunately, we cannot accept returns of certain items including:
• Any item that is returned more than 14 days after delivery
• Any item that is not in its original condition, is damaged or missing parts
• Custom-made products including Custom Gift Baskets and special orders

If you have any questions or concerns, you should contact us immediately via telephone at 810-882-1543
or via email: kat@katsoutofthebag.com.